Returns & Exchanges

At Gelous Australia, we want you to love your manicure, which is why we offer a 30-day return policy for unused and unopened products. If your items are faulty or you have changed your mind, our dedicated team is here to ensure a smooth and professional resolution.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging and within the 30-day return window from the date of delivery.

• 2.
  Contact Support

  Email our customer care team with your order number and photos of the products you wish to return to receive your Return Authorization.

• 3.
  Package Your Items

  Securely pack the products to prevent damage during transit and include a note with your order details inside the parcel.

• 4.
  Process and Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method or provide a store credit within 5-7 business days.